Last updated: August 1, 2026
All completed translations are delivered digitally by email to the address provided at checkout. No physical documents are shipped. If you need the translation delivered to a different email address, notify us via the intake form.
Delivery timelines begin from the date we receive and verify your source document through the project intake form -- not from the payment date. Translation does not begin until the intake form is returned and the source document is confirmed as complete and legible.
Standard delivery within 48 hours of source document confirmation, for projects up to 1,000 words. The Express 48-Hour add-on does not further accelerate the Express package delivery -- it is already the fastest standard option.
Standard delivery within 4 business days of source document confirmation, for projects up to 5,000 words. The Express 48-Hour add-on is available on Professional package orders up to 5,000 words for an additional fee.
Priority 3-business-day delivery for projects up to 20,000 words, confirmed individually at intake. Very large or multi-language-pair projects may require extended timelines, which will be disclosed before translation begins.
Standard delivery includes:
We send delivery confirmation from hello@translatemenow.com. If you do not receive delivery within the confirmed timeframe, check your spam folder and then contact us immediately. We will resend from an alternative address if required.
If an unexpected delay affects your delivery, we will notify you by email as soon as we are aware of it, along with a revised delivery estimate. We do not notify you of delays after the fact. Common causes of delay include source document quality issues that require clarification, unusual terminology that requires additional research, or language pair availability changes. We do not begin projects we cannot complete in the confirmed window.
If a delivery email bounces or is undeliverable, we will attempt to reach you by the phone number provided at checkout. If we cannot reach you within 5 business days after delivery attempt, the project is considered complete for purposes of the delivery timeline, and the revision window begins from the first delivery attempt date.
We deliver in the file format specified at intake. If no format is specified, we deliver in Word (.docx) by default. If you receive a file that is corrupted or not in the agreed format, contact us immediately and we will reissue it at no charge.
hello@translatemenow.com | (410) 633-4613 | Mon -- Fri, 9am -- 5pm Eastern Time